Refund & cancellation policy

Monthly Fitness Suite memberships

DRU Essential is $49 USD per month, DRU Plus is $99 USD per month and DRU Health360 is $199 USD per month. Each membership renews monthly until cancelled. Cancel future renewal at any time through Manage billing on the Services page. Cancellation stops the next renewal; paid access continues through the current billing period. A voluntary cancellation does not automatically refund a paid month. Statutory cancellation rights and refunds for unprovided services or billing errors below remain available. Personal training sessions, clinical services and laboratory fees are separate.

A cancellation or refund request sent to our published support contact remains valid even if you cannot open billing management. You do not have to complete a phone call to cancel.

Your Massachusetts cancellation rights

For covered health-club services, you may cancel without penalty within three business days after receiving your written contract or payment receipt. We honor the later receipt date if those documents arrive separately. All money paid under a qualifying cooling-off cancellation is refunded within 15 business days after we receive your notice. No processing, setup, completed-session or cancellation fee is deducted from that full refund.

CONSUMER'S RIGHT TO CANCELLATION. YOU MAY CANCEL THIS CONTRACT WITHOUT ANY PENALTY OR FURTHER OBLIGATION BY CAUSING A WRITTEN NOTICE OF YOUR CANCELLATION TO BE DELIVERED IN PERSON OR POSTMARKED BY CERTIFIED OR REGISTERED UNITED STATES MAIL WITHIN THREE (3) BUSINESS DAYS OF THE DATE OF THIS CONTRACT OR THE DATE OF YOUR RECEIPT TO THE ADDRESS SPECIFIED IN THIS CONTRACT.

ADDITIONAL RIGHTS TO CANCELLATION

For a qualifying cancellation under these additional rights, we refund within 15 days after receiving notice. We may retain the portion of the contract price representing time already used and the reasonable cost of goods or services consumed or retained, as permitted by Massachusetts law. We may request reasonable evidence of the qualifying reason. An offered pause does not replace your right to cancel.

These rights are described in Massachusetts General Laws, Chapter 93, Section 81 and Section 82. Any additional mandatory rights applicable to you also remain available.

Appointments and missed sessions

Give at least 24 hours' notice to reschedule a training or consultation appointment without a charge, or cancel it for a refund. With less notice, or if you do not attend, the appointment is charged once: one session credit for a package, or the price paid for a standalone appointment. A mandatory cancellation right is never reduced by this rule.

If you arrive late, the appointment ends at its scheduled time. If your coach cancels, you can choose a replacement session or a refund at the rate paid. Coach cancellations do not consume credits or cause them to expire.

Training packages and unused balances

Before training starts, we agree in writing on the schedule, session length, start and end dates, total sessions, holidays and any makeup arrangements. A purchase alone does not reserve an appointment. If we cannot arrange the purchased service with you, we refund the unprovided portion.

You may request cancellation of unused training by email. For a session-count package, the voluntary refund is the amount paid multiplied by unused session credits, divided by the total purchased session credits. Completed sessions and valid late cancellations count once as used. We use your original package rate, not the standalone session price, and do not add a termination fee. For a calendar-term agreement, the unused balance is calculated proportionally from the agreed term and contract price. Statutory cancellation calculations take precedence.

You can instead request a temporary pause in writing of up to 30 days for a one- or three-month package, or up to 60 days for a six-month or annual package. An approved pause extends the end date by the paused time. Properly rescheduled sessions can be completed during a 30-day makeup period after the agreed end date. Cancellation rights remain available; a pause or makeup period is not a condition of requesting a refund.

Included goal setting, your tailored plan and email follow-up are not separate cancellation deductions.

Fitness consultations and supplement audits

We refund a written consultation or supplement audit in full if you cancel before work starts, subject to the appointment rule when a live appointment was reserved. If you cancel after work starts, we retain only a lawful, disclosed amount for completed work and refund the unperformed portion. Work stages and any separate prices must be agreed before purchase; we do not add a setup fee after cancellation.

Once the promised review or consultation has been provided as described, it is not refundable for a change of mind. We still provide all included email follow-up and address incomplete or incorrectly delivered work. Buying or using recommended supplements is not a condition of requesting a refund.

Service problems and billing errors

Contact us if a service was not provided as described. We will address the problem and provide any refund required by law. If Dru Fitness cannot provide the remaining service or discontinues it, we refund the unprovided portion without a penalty. We correct duplicate or incorrect charges. You are not required to accept store credit instead of an eligible refund.

Training does not guarantee a particular weight change, muscle gain or other physical result. This does not limit your rights for misleading descriptions, incomplete work or services we fail to provide.

How to cancel or request a refund

Email drew@drufitness.com with your purchase date or order reference and a statement that you wish to cancel. You can also deliver written cancellation notice in person or send it by certified or registered United States mail to:

For statutory written notices, include any contract forms, membership cards or other membership documents supplied to you. Email is an additional accepted route and does not remove your statutory in-person or mail options.

We acknowledge requests within two business days and initiate eligible refunds within five business days, or sooner if required by law. Refunds go to the original payment method. Bank posting time is separate from initiation; statutory refund deadlines still apply. Processing fees are not deducted from eligible refunds.